Frequently asked questions
GENERAL
- What is BetAdvisor.com?
- BetAdvisor.com is the N° 1 professional sports tipsters' website. We are not a bookmaker, we are a commercial website that sells betting advice, known as "picks" or "tips".
- We consider the sports betting market to be a stock market, not a game. It is for making investments and, hopefully, profits.
- Since 98% of sports bettors lose money, they definitely need help with starting to make profits.
- So, we have selected the best professional punters that are a part of the 2% of winning bettors.
- Every day, these professionals punters called “tipsters” post betting advice and opportunities on our website known as “picks” or “tips” relating to many sports.
- Create an Account
- You can create an account by clicking on the “Register” link in the login box.
- Contact Us
- You can contact us by email by filling in the form on the Help page at http://www.betadvisor.com/help/.
- Password Recovery
- If you have lost your password, you can change it by clicking on the “Forgot password?” link in the login box (http://www.betadvisor.com/registration/reset-password.html). We will first ask you for your login (email address) and will send you a message containing a link to reset your password and register a new one.
- System Requirements
- The Betadvisor site is designed to be “standards compliant” and to cope with almost all browsers. Hardly any elements of our site have browser-specific coding, as our aim is to improve the site via accepted standards and only modify it to accommodate additional browsers. As always, we will be ensuring that Microsoft Internet Explorer for PC works as efficiently as possible. We will not be sacrificing any functionality to existing customers using Internet Explorer for PC by supporting a variety of other browsers. For the best performance Betadvisor recommends: • Internet Explorer 7.0 and above • Firefox 3.5 and above.
- Terms and Conditions
- Please read the full terms and conditions page at www.betadvisor.com/conditions.html.
- BetAdvisor Certification and Proofing
- - All horse racing selections posted at BetAdvisor are monitored and certified by RacingProofing.com.
- Our tipsters post their picks any time between 72 to 1 hours before the matches. As soon as a pick is posted on our site, horse racing selections are sent automatically by email to RacingProofing.com. They then check whether or not the picks have really been posted before the games and that the odds are correct in comparison with the main bookies. - Privacy Policy
- Throughout this Privacy Policy, references to "Betadvisor" will include any or all of its direct and indirect subsidiary undertakings and their related companies or agents as may exist from time to time. Betadvisor (in this Privacy Policy, "us", "we" and "our") is the data controller of your personal data and is subject to the EU General Data Protection Regulation 2016/679 (the GDPR) and the Data Protection (Bailiwick of Guernsey) Law, 2017 (together with the GDPR, the Data Protection Legislation).
1. Bet Advisor’s Commitment to Privacy Protection. Protecting the security and privacy of your Personal Information is important to Betadvisor, and to the way in which we conduct our business in strict accordance with the laws of privacy, data protection and data security in the countries in which we operate. We hope the policy outlined below will help you understand what kind of information Betadvisor may collect, how Betadvisor uses and safeguards that information and with whom we may share it.
2. Personal Information. Through our websites, Betadvisor will not collect any personally-identifiable information about you (e.g. your name, address, telephone number or e-mail address ("Personal Information")), unless you voluntarily choose to provide it to us (e.g. by registration or survey). If you do not want your Personal Information to be collected, please do not submit it to us. When you do provide us with Personal Information, we usually use it to respond to your inquiries, process your order or provide you with access to specific account information.
3. Non-Personal Information Collected Automatically. When you access our websites, we may automatically (i.e. not via the registration process) collect information that is not personally-identifiable (e.g. type of Internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed). We may use this information and share it with our worldwide affiliates to measure the use of our websites and improve their content.
4. Your rights, Under the Data Protection Legislation you have the following rights:
• Right of subject access: The right to make a written request for details of information about you held by Betadvisor and a copy of that information. • Right to rectification: the right to have inaccurate information about you rectified. • Right to erasure ('right to be forgotten'): the right to have certain information about you erased. • Right to restriction of processing: the right to request that your information is only used for restricted purposes. • Right to object: the right to object to the use of your information, including the right to object to marketing. • Right to data portability: the right, in certain circumstances, to ask for information you have made available to us to be transferred to you or a third party in machine-readable formats. • Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your information. If you withdraw your consent, this will not affect the lawfulness of Betadvisor’s use of your information prior to the withdrawal of your consent.
You can find out more about your rights at https://dataci.gg/
5. "Cookies" -- Information Placed Automatically on Your Computer. When you view one of our websites, we may store some information on your computer in the form of a "Cookie" to automatically recognize you the next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a website to better match your interests or to save your password so that you do not have to re-enter it each time. If you choose not to be recognized, please refer to your Internet browser to erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored.
6. Children. No Personal Information should be submitted to Betadvisor's websites by children without the consent of their parent or guardian. Betadvisor encourages all parents or guardians to instruct their children in the safe and responsible use of their Personal Information while using the Internet. Betadvisor will not knowingly collect or use any Personal Information collected from children for any purpose whatsoever, including disclosure to third parties.
7. Security. Betadvisor takes precautions to ensure that your Personal Information is secure and strives to keep it accurate. We carefully protect your Personal Information from loss, destruction, falsification, manipulation, and unauthorized access or unauthorized disclosure.
8. Links to Other Websites. Betadvisor’s website contains links to other websites. Betadvisor is not responsible for the privacy practices or content of other websites.
9. Questions and Comments. If you have any questions or comments about Betadvisor's Privacy Policy (e.g. to review and update your Personal Information), please contact our Chief Data Protection Officer at privacy@betadvisor.com by inserting the words "Privacy Policy" in the subject line. As the Internet matures, so will our Privacy Policy. We will post changes to our Privacy Policy on this page as soon as a commitment has been made to alter any existing policy.
- Which payment options are available to me?
- Our platform currently allows payment by all major credit cards, Paypal, Neteller and Skrill.
- Is there a minimum amount for my order?
- No, the order amount depends on what service you choose (individual pick or subscription).
- Why must I provide personal data (name, address etc.)?
- This information is required only when you buy picks (individual or subscriptions). This is required in order to identify the buyer. We will not use your personal data without your authorisation (see the Private Policy section).
- What is the deadline for receiving a pick from a tipster?
- All picks are posted at least 1 hour before the game. A pick remains available for purchase until 5 minutes after the official start of the match. In the case of subscriptions, picks are always sent to you at the time of posting (at least 1 hour before the official start of the match).
- What is a pick?
- A sports pick, also called a tip, is a piece of betting advice from a betting expert, analyst or tipster. http://www.betadvisor.com/picks/.
- How do I purchase picks?
- In order to buy picks you first need to have registered on Betadvisor.com.
Then you can simply:
1 – Add the items you want to your cart (individual picks or subscriptions).
2 – Proceed to checkout and review your cart
3 – Check out
See: http://www.betadvisor.com/picks/ - I purchased my picks now where do I go to get them?
- All of the picks that you have purchased, whether they are individual tips or subscriptions, are available in your “My Tips” section. If you are a subscriber, you can also receive these picks by email or by mobile text SMS alert (except those customers residing in the USA and Canada). Simply go to the “My Subscriptions” section to configure you subscriptions alerts. See: http://www.betadvisor.com/mypicks.html
- Can I receive picks via text message?
- Yes, if you are a subscriber, you can also receive these picks by mobile text SMS alert (except those customers residing in the USA and Canada).
See: http://www.betadvisor.com/myaccount/subscriptions.html
Please note that you should first activate your mobile phone number at http://www.betadvisor.com/sms-activation.html - What are your pick posting times?
- Our tipsters post their picks any time between 72 to 1 hours before the matches. In any case, you will always receive the picks at least 1 hour prior to the official start of the match.
- What is the average number of picks a tipster posts per month?
- This depends on each analyst’s approach. Two or three picks per week would be the average per tipster. All of our tipsters only post picks on Betadvisor.com when they are fairly confident about the game. It is much more a quality approach than a quantity one.
- What is a subscription?
- A tipster's subscription allows you to receive all the picks from a tipster for a given period (1, 3, 6 or 12 months).
For all of the tipsters, BetAdvisor guarantees a minimum of 10 picks per month. If for any reason this number of picks is not attained, then your subscription will be extended for free until the moment that your subscription reach the minimum number of 10 picks.
See: http://www.betadvisor.com/subscriptions/ - How do subscriptions work?
- Subscriptions allow you to buy a tipster’s upcoming picks all at once. By subscribing for 1, 3,6 or 12 months, you will get a discount on pick price per unit.
For all of the tipsters, BetAdvisor guarantees a minimum of 10 picks per month. If for any reason this number of picks is not attained, then your subscription will be extended for free until the moment that your subscription reach the minimum number of 10 picks.
See examples at: http://www.betadvisor.com/subscriptions/ - What are the benefits of buying subscriptions?
- 1 - Save money: by subscribing you can obtain discounts of 10% to 50%.
2 - Find the best odds & save time: you will receive your picks by SMS (except those residing in the USA and Canada) & Email immediately after our analysts post them online.
See: http://www.betadvisor.com/subscriptions/ - How do I renew my subscription(s)?
- We automatically send you an email when your subscription is about to expire. You can renew your subscription through the “My Subscription” page and by clicking on the “Renew” subscription link.
- Can I cancel or modify a subscription?
- You cannot cancel or modify a subscription after you have purchased it. So please always carefully review your cart before you check out.
- Can I receive picks for the same match but from different analysts?
- Each tipster has their own take on a game so it is possible that there will be conflicting opinions. Tipsters are not given access to each others tips so they are not aware of what the others have posted.
- Can i set a subscription on pause?
- You can ask for a ‘pause’ to be applied to a subscription plan only in cases where the ‘pause’ option is clearly stated in the subscription plan that was originally purchased. Currently this option only applies to plans of 6 and 12 months. You can select the ‘pause’ option independently by visiting the ‘My Tips’ – ‘My Subscriptions’ section on the platform. Alternatively, you can request a pause to be applied by sending an email to the customer support team at support@betadvisor.com
Please note that a maximum of 3 ‘pause periods’ are allowed on subscription plans of 6 and 12 months. Please also note that in the case of 6 month subscription plans, the cumulative ‘pause period’ must not exceed a total of two weeks, and for 12 month subscription plans, the maximum cumulative ‘pause period’ must not exceed one month. When the maximum pause limit is reached, subscriptions are reactivated automatically and customers are notified by email. - Can i switch to another tipster?
- You may request a switch to another tipster only in the case of 6 and 12 month subscription plans, and only if the subscription price is equal to or less than the original subscription price (please note we cannot offer refunds in cases where the new subscription price is less than the original price).
In addition, a switch can only be made only if there are at least 30 days remaining on the original subscription plan.
You can perform the switch independently by visiting the ‘My Tips’ – ‘My Subscriptions’ section on the platform. Alternatively, You can request a switch to be made by sending an email to the customer support team at support@betadvisor.com
- What is a professional sports analyst (tipster)?
- The term “professional” means that they make their living from this activity. It means that they have proved that they have a real edge over the bookmaker, by betting well enough themselves to live off their winnings. They have also proven in the past to be able to handle the pressure of losing periods, when selling their own advice or picks and when some customers start to be worried. They have to stay focused, and not alter their initial way of choosing picks. They have reached a point where the amount of money they earn allows them to face some bad weeks in betting, since they respect the golden rules of betting strictly. These rules involve good money management, sticking to the same principles of evaluating games, factoring news of injury into their estimations of fair prices and maintaining a consistent approach.
- How do you calculate the Yield, ROI, Hit Rate and Profit of an analyst?
- YIELD: Ratio between your profit during a given period & total stakes during this period. This is the measurement of your performance per bet – the best measurement available.
ROI: ROI is the return on investment, it is the ratio between your profit during a given period and your initial bank. We chose a flat stake of 5% of the initial bank and an initial bank of € 2 000, therefore our average stake is € 100.
HIT RATE: % of winning picks VS total number of picks. See: http://www.betadvisor.com/help/hitrate.html
N° OF PICKS: The total number of picks provided.
PROFITS: This is the total profit from advised prices and advised stakes. Profit = final bank - initial bank.
NO BET UNDER: Refers to the minimum price acceptable for any customer to take your bet.
AVERAGE ODDS: See: http://www.betadvisor.com/help/hitrate.html - What is the BetAdvisor analysts’ ranking based on?
- By default, we rank our analysts with respect to their rating. But you can also choose to compare analysts using other indicators such as Yield, Hit Rate, N° of Picks, or Average Odds.
RATING: The rating is the Yield multiplied by the number of picks.
It allows you to compare tipsters in terms of profit.
For example, a tipster with a high yield but few picks could have a lower rating than a tipster with lower yield but more picks.
YIELD: Ratio between your profit during a given period & total stakes during this period. This is the measurement of your performance per bet – the best measurement available. - Do you recommend certain analysts over others?
- No, we believe in the clients ability to choose their own tipsters. Just choose them according to your own preferences and criteria.
All of the different types of statistics are available on our website and you can easily compare all of the tipsters.
See: http://www.betadvisor.com/tipsters/
- How do I use the "No Bet Under" information displayed on my picks?
- This refers to the minimum price acceptable for any customer to take your bet. The difference between your Odds and the No Bet Under figure should not exceed 0.1, so if your bet is 1.84, the No Bet Under figure should not be lower than 1.74.
- Which bookmakers should I use?
- The list of bookmakers displayed on our site contains the best and most popular bookmakers to use to place bets on our advised picks.
These bookmakers offer the right mix of available liquidity and total bets on offer daily for the sports that we cover. Our list of bookmakers: 5DIMES, BET365, BETFAIR, MATCHBOOK, LADBROKES, PINNACLE, SBOBET, 12BET, PADDY POWER, VICTOR CHANDLER, WILLIAMHILL. - What is an Asian Handicap?
- The Asian Handicap is a type of bet (http://en.wikipedia.org/wiki/Asian_handicap). Most professional punters prefer Asian Handicap bets when it comes to betting on football. The great thing about Asian Handicaps is that the possibility of a draw is ruled out. By eliminating the draw outcome, Asian Handicap betting reduces the possible outcomes from three (in traditional 1X2 wagering) to two. Usually, the handicap is calculated to give each team a 50-50 chance of winning. Since the Asian Handicap also helps bookmakers to minimize risk, it is possible for them to place bigger bets. Not to mention the fact that the odds are normally better than on the traditional 1X2 market. Betting on the Asian Handicap market is the way to go.
- Change Personal Data (First Name, Last Name, Country)
- In the “My Settings” section you can change your First Name, Last Name and Address.
We only use this data when you buy credits. Please see the “Privacy Policy” section for more details. See: http://www.betadvisor.com/conditions.html - Change Password
- If you are logged in, you can directly change your password for a new one. To do so, click on the “Password Change” page in the “My Account Settings” section.
See: http://www.betadvisor.com/registration/reset.html - Change Time Zone and Type of Odds (Decimal, Fraction, Moneyline) and Currency
- These parameters can be changed on the “My Settings” page.
- Manage My Alerts
- Alerts on subscriptions can be modified on the “My Subscription” page.
Other alerts can be added or removed on the “My Alerts” page.
See: http://www.betadvisor.com/myaccount/myalerts.html - Manage My Newsletter Subscriptions
- You can choose to receive or not to receive newsletters from us, or our partners, by checking/unchecking the box “I wish to subscribe to the BetAdvisor newsletter”.
See: http://www.betadvisor.com/myaccount
- Why can't I log in to BetAdvisor.com?
- Here are the 4 most common reasons for login problems, with solutions:
1. Password is case-sensitive. Make sure that you do not have the ‘caps lock’ key on, and that you are typing the password exactly as issued.
2. Stray spaces. Make sure that you have not typed or pasted any spaces before or after the username and password.
3. Windows automatically inserts password. When you enter your username in the login screen, Windows will often automatically put the saved password into the password box. Make sure you do not type it in again. If the password has changed, make sure you delete the old version inserted by Windows before entering the new one.
4. Forgotten or using incorrect username / password. If you are having problems logging in, there is a simple process to remind you of your login details and, if necessary, to replace your password:
1) Open up the webpage www.betadvisor.com
2) At the top of the page where you would enter your username and password, “Forgot Password?” link. Click on this.
3) You will be prompted to enter your email address.
4) If we cannot find an existing account with that email address, you will be prompted to provide the registered one. Otherwise, an automated email will be issued immediately from Betadvisor, containing your username and also a link to request a new password in case you cannot remember the current one.
5) When you have received the email with the new password, you have to click the activation link – this will take you to the website. Choose a new password, and log in with your new details.
By following these steps you should now be able to log in. If you are still experiencing problems logging in after following these steps, please send an email along with the error message to support@betadvisor.com. - I have not been receiving email or SMS alerts.
- Please ensure that you have the right configuration on the “My Subscription” page. Since our emails may be detected as spam, please also check your spam box. If you still have problems receiving our emails, please send us an email at support@betadvisor.com.
Note that tips are sent via Mobile SMS Text Alert to all customers (except those residing in the USA and Canada). - I have lost my password.
- Please click on the “Forgot Password?” link on the top right-hand corner of the home page. You will then be asked to fill in the email address to which we can send you the activation link for resetting your password. Please read the WHY I CAN'T LOG IN TO BETADVISOR.COM? question for more details.
- I want to change my email address (login).
- Modifying your email address is not allowed. Please contact support@betadvisor.com if you encounter problems or if you have lost your login/email address.
- I purchased a pick today, but I can't view my pick.
- Every pick you have purchased is available in the “My Picks” section. Your pick may be on the “Today’s Picks” page if the pick is active (i.e. if the match is not finished yet), or the pick may be on the “Latest Picks” page if the event in question is over and we have already qualified it as a losing or winning pick.
- Are picks on Betadvisor proofed by third parties?
- All horse racing selections posted online at BetAdvisor have been proofed and certified by RacingProofing.com (since June 12th 2010). We are currently without a proofing company for other sports but will work with our clients to ensure the accuracy of our records. Picks posted during a tipsters trial have been verified in house before the tipster was promoted. Modifying picks during or after the match is not permitted. All picks are published at least 1 hour before the match begins.
